Cancellation and refund policies

Last updated: June 29, 2024

Thank you for shopping at Trust Gate.

The following terms are applicable for any SERVICE that You purchased with Us.

Effective Date: [June 29, 2024]

1. Introduction: Welcome to Trust Gate. This Cancellation and refund policy outlines the terms and conditions under which refunds may be provided. As a platform offering intangible services, we have specific guidelines to ensure transparency and fairness.

2. Services Provided: Trust Gate provides consumer review services where customers can submit reviews or feedback regarding various companies, businesses, or services. Additionally, businesses can join our platform to promote their services and products.

3. Cancellation Policy

• Service Subscription: Customers and businesses may cancel their subscriptions to our services at any time. However, cancellations must be made before the start of the next billing cycle to avoid charges for that cycle.
• Promotional Services: Businesses availing promotional services must adhere to the agreed-upon terms. Cancellations for these services must be made at least [ 14 days] before the scheduled start date to be eligible for a full refund.

4. Refund Policy

• Service Fees: Fees paid for consumer review submissions and business promotions are generally non-refundable. However, if a service is not delivered as promised, customers may request a refund by contacting our support team within [ 30 days] of the service date.
• Eligibility for Refund: Refunds will be considered under the following conditions:
  • The service was not provided as described.
  • Technical issues on our platform prevented the use of the service.
  • Errors in billing or payment processing.

5. How to Request a Refund

• To request a refund, customers must contact our support team at [sales@trustgate.in] and provide the following details:
  • Full Name
  • Email Address
  • Order/Transaction Number
  • Reason for Refund Request
• Our team will review the request and respond within [ 7 business days].

6. Non-Refundable Items

• Services that have been fully delivered and utilized.
• Promotional services that were canceled outside of the specified notice period.
• Fees for additional services or custom solutions are provided at the customer’s request.

7. Disputes and Resolutions

• Any disputes regarding refunds will be handled by our customer support team. We aim to resolve all issues amicably and promptly.
• If a resolution cannot be reached, the matter may be escalated to our management team for further review.

8. Changes to This Policy

• Trust Gate reserves the right to modify this Cancellation and refund policies at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about our terms and conditions.

9. Contact Us

• If you have any questions or concerns about our Cancellation and refund policies, please contact us at:
  • Email: [sales@trustgate.in]