experience was disappointing

1/5

I took a personal loan through Fibe expecting a fast and hassle-free process, but my experience was quite disappointing. While the initial application seemed straightforward, I later discovered additional fees and charges in the documents that were never clearly explained upfront. The loan disbursement took much longer than I was led to believe, and trying to get updates from customer support was frustrating. Every interaction felt like I was being passed around without receiving clear answers. To make matters worse, the payment system was confusing and occasionally unreliable, making it difficult to track my repayments properly. I was also surprised to see that the effective interest rate appeared higher than what I had initially understood during the application process. Whenever I sought clarification, the responses were vague and unhelpful. Due to confusion regarding payment schedules, I even ended up incurring penalty charges that could have been avoided with better communication.

Overall, my experience felt full of unexpected costs, delays, and poor customer support. I would strongly advise anyone considering a loan through Fibe to carefully review all terms, charges, and repayment conditions before proceeding. Based on my experience, I cannot recommend the service.