I ordered a product and got something else
Review of TheSexToysIndia in Kolkata, West Bengal
ELECTRO DIVINE JAZZ
2 weeks ago · Updated on Oct 16, 2026
🛡️ Gov ID Verified · 🛍️ Verified Purchase
📅 Experience: October 2026
Online Order
★☆☆☆☆
1/5
I ordered a product and got something else
Not the product I ordered I got completely different, i ordered Zemalia Doreen 3-in-1 Pocket Stroker I got vorex squeeze, before ordering the product I asked customer care that I will get the exact same product as I ordered not something else they said I will get exact as I ordered i will never get something else, today I got the product and I asked customer care about it they said Have patience, I will be back with proper information and resolution in an hour I am trying to message them about any resolution they are not responding to my messages i request please resolve this issue as soon as possible My order ID is #8204
Update:- thank you for making a fool out of me sir good job. If someone wants to get scammed this is the best platform for it you will order something and get something else even if you complain about it they will say you have to ship it back to us yourself after the inspection 3-4 day we will see if the product is used or not then we will see. No such thing as taking accountability like they mentioned in there reply they will take responsibility, oh boy I was wrong. Thank you so much for making me realise that, I will never Shop at your site again. Thank you for wasting my time have a good day.
Update:- thank you for making a fool out of me sir good job. If someone wants to get scammed this is the best platform for it you will order something and get something else even if you complain about it they will say you have to ship it back to us yourself after the inspection 3-4 day we will see if the product is used or not then we will see. No such thing as taking accountability like they mentioned in there reply they will take responsibility, oh boy I was wrong. Thank you so much for making me realise that, I will never Shop at your site again. Thank you for wasting my time have a good day.
Ratings Breakdown
Value for Money
1.0
Customer Service
1.0
Quality
1.0
Delivery
1.0
✓
Verified Response from TheSexToysIndia
Hi Electro Divine Jazz,
Thank you for reaching out, and I'm truly sorry for this experience — you're right to be frustrated, and I want to make this right.
First, let me sincerely apologize. You ordered the Zemalia Doreen 3-in-1 Pocket Stroker and received a Vorex Squeeze instead. That's a genuine mix-up on our end, and it's not the experience we want any customer to have. I also understand your added frustration: you specifically confirmed with our customer care team before ordering that you'd receive the exact product, and then the follow-up support didn't respond as quickly as promised. That's not the standard we hold ourselves to, and I'm sorry.
Here's what I'd like to do to resolve this immediately:
Replacement — We'll ship the correct Zemalia Doreen 3-in-1 Pocket Stroker to you as a priority, at no extra cost.
Return of the wrong item — We'll arrange a pickup for the Vorex Squeeze, and you won't bear any return shipping charges.
Direct follow-up — Please share your order number here (or message us directly), and I'll personally make sure this is handled today and keep you updated at every step until it's resolved.
You should never have had to chase us for a resolution, and I genuinely apologize for that. Thank you for your patience — we'll get the correct product to you as quickly as possible.
Please drop your order ID here or DM us, and I'll take it from there personally.
— Team TheSexToysIndia
Thank you for reaching out, and I'm truly sorry for this experience — you're right to be frustrated, and I want to make this right.
First, let me sincerely apologize. You ordered the Zemalia Doreen 3-in-1 Pocket Stroker and received a Vorex Squeeze instead. That's a genuine mix-up on our end, and it's not the experience we want any customer to have. I also understand your added frustration: you specifically confirmed with our customer care team before ordering that you'd receive the exact product, and then the follow-up support didn't respond as quickly as promised. That's not the standard we hold ourselves to, and I'm sorry.
Here's what I'd like to do to resolve this immediately:
Replacement — We'll ship the correct Zemalia Doreen 3-in-1 Pocket Stroker to you as a priority, at no extra cost.
Return of the wrong item — We'll arrange a pickup for the Vorex Squeeze, and you won't bear any return shipping charges.
Direct follow-up — Please share your order number here (or message us directly), and I'll personally make sure this is handled today and keep you updated at every step until it's resolved.
You should never have had to chase us for a resolution, and I genuinely apologize for that. Thank you for your patience — we'll get the correct product to you as quickly as possible.
Please drop your order ID here or DM us, and I'll take it from there personally.
— Team TheSexToysIndia
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