Very Disappointing Experience Ever

1/5

I ordered a pair of Neo Shoes after seeing their advertisement on Instagram and made the full payment online. The company provided an expected delivery date, but the product was not delivered on time. When I contacted customer support, I was informed that the shipment had been handed over to Delhivery. However, even after waiting 9 additional days, I still had not received my order. Due to the excessive delay, I requested order cancellation and a refund of my payment. Unfortunately, my refund request was ignored, and I received no meaningful response from customer support.

This has been a very disappointing experience. The lack of communication, delayed delivery, and failure to address refund requests make the company appear unreliable. I would advise customers to be cautious before placing an order.