Really disappointed with The Souled Store.

1/5

I ordered a graphic t-shirt from the The Souled Store and when it arrived I wanted to replace it for a different size and design. I thought it would be a simple process, but it became so messy and unacceptable issues. The support team just kept pointing me to their policies instead of actually helping me solve the issue.

Honestly, I felt like customer satisfaction was not important to them. I know every company has rules but there should be some flexibility when a customer is trying to get a genuine issue resolved. The entire exchange process was frustrating and took more than enough time than it should have. I have bought from other clothing brands before and never had this kind of experience. Maybe others had better luck, but for me it was not good at all. I Won't be ordering again anytime. 😕