Very Disappointing Support

1/5

My experience with this seller has been extremely frustrating. On 16/05/2026, I purchased a product worth ₹32,000, but it was defective and not working when I received it.

When I contacted the seller for a replacement, they refused to handle the issue directly and told me to contact the manufacturer's support team instead. After several emails and follow-ups with the manufacturer, I finally received a replacement parcel on 04/06/2026.

However, when I opened the package, I found that the product inside was different from what I was expecting. I contacted the seller again, but they once again directed me to the manufacturer's support team rather than helping resolve the issue themselves.

At this point, I feel completely let down. The manufacturer has stopped responding to my emails, and I am left without a proper resolution despite spending a significant amount of money. The lack of responsibility and customer support has made this a very disappointing experience.