Shipping and Support Is Horrible

2/5

I placed an order with IMBesharam about a month ago. Overall, the shopping experience was average, but the biggest issue was the shipping and delivery process.

Their prices are noticeably higher than many other sellers. When I asked about the reason, they explained that factors such as logistics costs, customs fees, and other operational expenses contribute to the higher pricing. While I could understand and accept that explanation, I expected better service in return. The website promised delivery within a week, but my order ended up taking around 15 days to arrive. After the first week passed, I contacted customer support for an update. Their response was simply that the package was on the way and that I should wait. Two days later, when I followed up again, I received no response at all.

Another major drawback is the lack of a customer support phone number. The only way to reach them is through email, and responses are slow and inconsistent. This made the delay even more frustrating because there was no reliable way to get timely updates.

The product eventually arrived, but the long delivery time, poor communication, and limited customer support left me disappointed. If you're considering ordering from IMBesharam, be prepared for potential delays and slow customer service.