My Question Was Never Answered

1/5

I contacted IMBesharam because I wanted to order the Lovense Lush 4. Since it ships from their US warehouse and delivery takes 21–30 business days, I simply wanted some confidence that the product was actually available before placing my order.

My request was straightforward: I asked for a real time photo and short video taken by their team showing the product they intended to ship, not website images, promotional videos, or Instagram reels.

Instead of answering that request, I was repeatedly sent:

Instagram links
Marketing videos
Website product pages
Statements that they are an "Authorized Reseller"
Claims about being in business for 13 years and delivering over 10 lakh orders

While those points may establish their reputation, they do not answer the question I asked, and can't cross-check the data they are established.

Eventually they admitted that the product was not in their India warehouse and would be procured from their US warehouse after ordering. When I asked how I could verify that the product was actually available in the US warehouse, I never received a direct answer. Instead, the conversation kept returning to marketing statements about trust and company history.

I'm not accusing the company of being fraudulent. My concern is simply that a genuine customer asking for reasonable purchase confidence should receive a direct answer rather than repeated marketing assurances.

If the product cannot be verified because it's sourced after payment, it's better to say so honestly. That would be far more transparent than avoiding the question.

As a potential customer, I left the conversation without the confidence I was looking for, so I decided not to place the order.